(470) 507-6288
Scoopa Lotto

Refund Policy

Last updated: January 2026

Our Guarantee

At Scoopa Lotto, we stand behind the quality of our products. If your order arrives compromised due to temperature issues during delivery, we will replace it or issue a full refund - no questions asked.

Reporting Issues

To report a quality issue:

Eligible Refunds

Refunds or replacements are available for:

  • Products that arrive melted or partially thawed
  • Damaged packaging that compromises product quality
  • Incorrect items delivered
  • Missing items from your order
  • Products past their expiration date

Non-Refundable Situations

Refunds are not available for:

  • Change of mind after purchase
  • Products that melt after proper delivery due to customer handling
  • Issues reported more than 24 hours after delivery
  • Products consumed before reporting an issue

Refund Process

Once your refund request is approved:

  1. We will process the refund to your original payment method within 3-5 business days
  2. Depending on your bank, it may take an additional 5-10 business days for the refund to appear in your account
  3. You will receive an email confirmation when the refund is processed

Replacements

In many cases, we can offer a replacement instead of a refund. Replacements will be scheduled for the next available delivery date to your area.

Order Cancellations

Orders can be cancelled for a full refund if cancelled before our cutoff time. Once an order has been packed for delivery, cancellations may not be possible.

Contact Us

For refund requests or questions, please contact us at scoopalottopackagedicecreamllc@mail.com or call (470) 507-6288.